We are particularly proud of our highly qualified and experienced team and believe we have some of the best people in the industry.
Chosen for their passion for jewellery above anything else, our showroom is staffed by jewellers rather than salespeople. Whether you are looking for advice on a purchase, a repair or a valuation, you are assured of the very best service without any pressure to buy. Over 80% of our Jewellers have been with us for over ten years and they all know jewellery inside out. At the last count we had five Gemmologists (FGAs), four diamond graders (DGAs), five BA graduates and over 200 years combined experience.
Our workshop is a mine of talent too, with some of the finest and most creative goldsmiths to be found anywhere in the UK. Under the guidance of our quality manager Suzanne Thompson, they have a knack of making the seemingly impossible happen. In 2001 we gained the first ever British Standard accreditation for a jewellery workshop and each year we complete upwards of 6,000 jobs ranging from simple chain solders to complex bespoke commissions.